Major delays are continuing for passengers travelling with Virgin Blue, after a computer glitch yesterday brought down the airline’s check-in system at airports across the country.
Virgin says the glitch has since been fixed but passengers face a second day of delays as the airlines works to clear the backlog of flights. Technicians worked through the night to repair the problem, which caused the airline’s check-in systems to crash.
Company spokesman Colin Lippiatt says the system is back online but the airline hopes to clear its nationwide backlog by the end of the day. He says customers intending to travel today should still check the Virgin website to see if their flight has been cancelled.
“The Virgin Blue Group airlines is pleased to advise that our airport check-in and boarding systems are back online and will be operating as normal from this morning,” he said. “While all check-in processes will be back to normal, we are requesting the ongoing patience of our guests this morning as we work through the flow-on effects from yesterday’s network-wide disruption.”
Virgin Blue is encouraging people to postpone non-essential travel and is promising to credit future flights. Extra staff have been called in to deal with the heavy backlog and stranded passengers who are not in their hometown will be given overnight accommodation. The airline has also handed out free pizzas, donuts and bottles of water to stranded passengers.
The computer glitch affected more than 100,000 passengers across Australia yesterday, many of whom spent hours waiting at major airports after the system crashed on Sunday about 8:00am (AEST). The airline said Navitaire, the external supplier of its reservations and check-in systems, had a computer hardware failure which forced the switch to the slower manual check-in arrangements. The computer problem disrupted Virgin Blue flights at airports across the country, as well as the web check-in service and some Virgin Pacific international flights.